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TeleMail Success Story

Product: TeleMail

TIC's TeleMail is the leading NonStop-based messaging tool that allows users to send files and spooler reports as email messages, PDF documents or ZIP files. It has helped many customers modernize their report delivery process. One of the early users of TeleMail is Al Heredia, a long time experienced NonStop user based in Dallas, TX.

Al Heredia is the Manager of Infrastructure and Managed Services of a leading information technology consulting services organization, and has a lot of experience with the ongoing support and implementation of TeleMail. Mr. Heredia’s group had supported the TeleMail environment for several dozen people at their client site to accomplish two main tasks; to deliver reports to end users via email as previously stated; but TeleMail also functions as a proactive monitoring and alert system. TeleMail kept Al and his team apprised of any system anomalies in real time – so that they could address and rectify any issues of immediate concern – ensuring better productivity and limiting system down time.

”Working with Phil Ly (President of TIC) and his team has been instrumental in keeping our legacy systems modernized and streamlined – to integrate with ever-evolving technology,” Al stated. “Phil’s forte is his ability to listen to his clients’ needs, and craft a solution that will address their challenges. Only time will tell what they will create next!”

“Supporting TeleMail has been great,” explained Al. “TIC has been flexible with their maintenance and licensing arrangements, and totally support of the application. When I think of TIC in general, and Phil Ly in particular, the words that come to mind are ‘knowledgeable, professional and innovative.’ It’s a great group with which to work!”

About Transaction Innovation Corporation:
TIC Software has been providing solutions for the HP NonStop platform since 1983 – predominantly in the banking, financial services and health care markets. The firm’s dedication to creating innovative solutions and providing responsive services has enabled its clients to best leverage modern technology and optimize productivity.

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