The Power Of Sorting
I remember a conversation with a group of colleagues about 10 or 12 years ago on predicting the company values of Google and Microsoft. While all of us were impressed with Google’s growth in Search power at that time, the common consensus was that Google Search Engine was a “one trick pony”, and just couldn’t possibly compete against a well established company like Microsoft with the ubiquity of its Windows operating system and Office tools. Well, we were wrong. We underestimated how the power of search has literally changed not only how we look for information, but in how we acquire knowledge.
“Finding the information quickly when you need it”
Similarly, quite often we take for granted the simple power of sorting in the GUI world. But when one operates in the green screen terminal world of NonStop, its absence quite often hinders one’s productivity in accessing information. But did you know that you can harness the power or sorting and many other GUI features in NonStop by using a software tool like TOP (The Operations Pack)?
The Operations Pack (TOP) A productivity tool distributed by TIC Software as a training tool to help train the next generation of NonStop Operation Staff
Here is a simple Use Case on the NonStop:
Look for File information
Here is a typical file listing using FILEINFO or FUP INFO.
Part 2 – Next Generation Training Plan
In Part 1 of this blog series, we discussed the importance of grooming the next generation of support team for NonStop Operations. As the new work force is younger, it is important to adapt the training to this new group, instead of trying to force feed “legacy concepts” to them. In order to speed up their learning process, we need a new paradigm based on these three tenets: Just-in-time Learning, Learning by Analogies, and Using Modern GUI Tools
Just-in-time versus Just-in-case
Most of the traditional courses familiar to us are just-in-case training, including the ones from NonStop Education. For example, an NonStop introductory course may cover many details about Guardian processes or Pathway environment, whether you need to use it now or not, because just in case… you may need it later in the future. The result is an information overload. Very little is retained until the situation comes up which actually requires the information long forgotten due to lack of use.
In contrast, just-in-time training provides people with vital information they need right now. The approach is to build an iterative learning process based on an incremental road map that an employee can follow as his skill grows. As such, just-in-time online training resources must be quick, convenient, and targeted to the specific goals and needs of the individuals. As an example, let’s say we want to introduce a new Operation Support team member to one of his basic daily tasks of monitoring the application environment. We may want to start with these basic topics for the person to learn:
- What programs should be monitored?
- How do I look at the running programs?
- What does it look like when everything is running normally?
- What are some common errors?
- Where should I look for errors?
- What information should be collected when reporting an error?